Privacy Policy
Red Apple Reading Privacy Policy
Updated June 18, 2024
This Privacy Policy outlines Red Apple Reading® practices regarding the collection and use of customer information.
Red Apple Reading® is dedicated to establishing trusting relationships with its customers, based on respect for personal identity and information. All personal information is kept confidential and will not be used for outside marketing purposes. No personal information, or child's information, will be disclosed to any third-party marketers or advertisers. Your personal information is secured using industry-standard SSL (Secure Socket Layer) Technology.
By using our services, you agree to the handling of your information in accordance with this Privacy Policy. Use of the Red Apple Reading® services is also subject to our Terms & Conditions.
Safe Child Site Guarantee:
The Red Apple Reading® website and apps are guaranteed to be free of external advertising, pop-ups, external links when children are logged in, and violence of any kind. Red Apple Reading® was created by an American schoolteacher to support the reading skills of young learners and will remain wholesome and ad-free. We understand family and educator concerns for children's personal information and safety.
App Usage:
All Red Apple Reading® apps are intended for use as is. If you choose to use any Red Apple Reading® apps, then you agree to the collection and use of information in relation to this policy. Any personal information we collect is used for providing and improving the service. We do not collect any personally identifiable information from or about children under 13. We will not use or share your information with anyone except as described in this Privacy Policy. The app does use third party services (e.g. iTunes, Google Play) that may collect information used to identify you. In the case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Use of Personal Information:
Red Apple Reading® may collect personal information that you provide when interacting with the Red Apple Reading® website (including but not limited to your name, address, email address, phone number, child's name, and payment info when signing up). Your personal information may be used to communicate with you about Red Apple Reading® products and services, updates, customer support, or renewals. This information is not shared with any outside entities. Payments are processed through either PayPal or Authorize.net using secure integrated processing. The information you choose to provide about your child is only used for internal research purposes and is not shared with any outside entities. Automated emails from Red Apple Reading® include the option of managing your preferences or unsubscribing at any time. You can also contact us at any time via support@redapplereading.com to edit the information on file, or to request deletion of your personal information if the account is no longer being used.
Payment Information:
Red Apple Reading® collects payment information on the website and in the account dashboard for the purposes of opening or renewing an account or adding child users to an account. Payment information is not kept on local servers, only transmitted to secure third-party payment processors (currently Authorize.net or PayPal) for payment collection on behalf of Red Apple Reading®. These service providers have agreed to keep the information confidential and to use it only for the purposes permitted by this Privacy Policy. Red Apple Reading uses HTTPS and industry-standard SSL technology from trusted organization GoDaddy for website protection and data encryption on all website pages (note the green security status at the beginning of the website URL in web browser).
Please note that payment information you provide to other websites for the Red Apple Reading® program (e.g. Groupon) are not tracked or accessible on Red Apple Reading® servers. Please contact the website where payment was made to view, change, or delete information provided on their website.
Contact Information:
Red Apple Reading requires a valid email address on all accounts to ensure proper communication about the program if needed. Email addresses are also used to provide occasional emails for the purposes of education and advertising for Red Apple Reading® only. These emails are provided through a secure third-party email service (MailChimp) and can be unsubscribed from at any time with the link provided at the bottom of the emails. You can also stop emails by contacting support@redapplereading.com. Zip codes are requested only for internal research and marketing purposes. Physical addresses and phone numbers are not required fields in accounts and not required for account use. They can be changed or deleted at any time in the account dashboard or by contacting support@redapplereading.com. No email, address, or phone information provided is ever provided to outside entities for advertising or other purposes. Once an account is deactivated, account information may be deleted within one year’s time, with only name and email address archived for company records of past accounts.
Sharing Personal Information:
Red Apple Reading® does not share your personal information with any third-party advertisers or marketers. Your personal information may be shared with integral service providers in order to authorize payments, check transactions, help with customer support, improve customer service, develop and maintain the Red Apple Reading® website, and communicate with you through automated emails. Service providers may be granted access to some or all of your personal information as necessary and may use cookies or other automated collection methods on behalf of Red Apple Reading. These service providers are contractually restricted to keep the information confidential and to use it only for purposes that are permitted by this Privacy Policy.
Protection of Personal Information:
The security of your personal information is important to us. Red Apple Reading® uses industry-standard SSL technology to help protect against the loss, misuse, or alteration of information collected from you on the Red Apple Reading® website. When you access your personal information or transmit personal data to the Red Apple Reading® website, the information is stored on a server that Red Apple Reading® has attempted to secure against unauthorized access or intrusion via HTTPS connection security from GoDaddy, a trusted organization. Red Apple Reading® is not responsible for unauthorized access to information by hackers or others who obtain access through illegal means.
Use of Cookies and Analytic Tools:
Red Apple Reading® collects information through the use of cookies, small pieces of information stored on your computer's browser or hard drive. Cookies are used to connect your computer with information stored on the Red Apple Reading® website, specifically your child's progress in the online reading program. If you reject the cookies, your child will not be able to progress or save the completion of lessons in the online reading program.
Our Services may use tools to collect information through a variety of technical methods, including but not limited to cookies. We may use tools including Google Analytics to understand who is using our website and how they are using it. The information is collected for many purposes, including delivering content, tracking and enhancing user experience on the website, and to analyze traffic patterns on our Services.
How to View, Update, or Delete Customer Information:
You can view or update personal information on the Red Apple Reading® website by 1) logging into your account dashboard and changing the information, or 2) emailing Customer Support at support@redapplereading.com with a request for personal information currently on file. You also have the right to request deletion of all personal information, provided you no longer wish to use the reading program. Email support@redapplereading.com to request deletion of all account data.
Red Apple Reading® Children's Privacy Policy:
The Red Apple Reading® website does not knowingly collect information online from children under the age of 13 without a parent's verifiable consent. Any identifiable child information on the Red Apple Reading® website is provided by an adult and used only for internal company research purposes. Red Apple Reading® still makes every effort to comply with COPPA (Children's Online Privacy Protection Act) rules and regulations by posting a link to this Privacy Policy in the footer of all website pages.
Red Apple Reading® provides a safe child user experience on its website. There are no external ads or pop-ups that play when a child is logging in or using the reading programs either online or as mobile apps.
Any in-app purchases in Red Apple Reading® mobile apps have a Parent Gate installed to minimize the ability of a child to access an app store or purchase or download apps while using the app.
Any child user data saved is provided for adults to track progress and for helping with customer service issues if needed. Child progress data in the program is not provided by Red Apple Reading® to any other entities or for any other purpose. Parents can request that all child data be deleted by contacting support@redapplereading.com. All child data is deleted automatically from Red Apple Reading® servers within one year’s time of account deactivation, provided the adult account holder has not specifically asked for this data to be saved.
For additional information and tips to keep children safe when online, and for more information about COPPA, we recommend visiting https://www.ftc.gov/tips-advice/business-center/privacy-and-security/children's-privacy.
Linked Sites and Services:
The Red Apple Reading® website (not the program after logged in as a user) may contain links to other sites or online services. If you follow these links, you will be leaving the Red Apple Reading® website and are then subject to the privacy practices of those sites, which may not be the same as the Red Apple Reading® website.
Revisions to the Privacy Policy:
This Privacy Policy may be updated or revised from time to time. You agree that the information we collect will be subject to the Privacy Policy as posted at the time of use. We may contact you with information about the Privacy Policy, but you can review any changes here on the website at any time.
How to Contact Us:
If you have any questions about this Privacy Policy or any Red Apple Reading® practices, please email support@redapplereading.com and we will be happy to assist.
Who We Are:
Red Apple Reading® Inc. is currently owned and operated by the US family who created the program. We have the goal of helping children learn how to read. Our mailing address is: PO Box 421, Beaumont CA 92223. You can also reach us by emailing support@redapplereading.com.